Open

Latest news

Explore insightful perspectives and expert advice on finance

Home |Latest news |Ombudsman calls for swift action for victims of 'authorised scams'

Latest news

Browse by category
Business News

Ombudsman calls for swift action for victims of 'authorised scams'

June 29 2022

The Financial Ombudsman Service recently published its annual complaints data for the 2021/22 financial year and found that complaints about 'authorised scams' increased by a fifth.

Authorised scams are those which trick individuals into transferring money to a criminal who they believe to be a genuine company or trader.

Customers' complaints focused on financial businesses' administrative facilities and customer service, with over 35,000 complaints logged with the Financial Ombudsman Service.

Current accounts proved to be the most complained about product, with the Financial Ombudsman Service opening 25,000 new cases in relation to them. It said that cases about authorised scams were mounting, with more than 17,500 recorded in 2021/22.

The service received 108,065 complaints about banking and credit; 33,127 about insurance; and 5,369 about payment protection insurance (PPI).

Commenting on the issue, Nausicaa Delfas, interim Chief Executive and Chief Ombudsman at the Financial Ombudsman Service, said: 'Over the past year, the Financial Ombudsman Service continued to help over two hundred thousand customers who had problems with financial businesses on issues across banking, lending, insurance and investments.

'In this period of economic uncertainty, it is more important than ever that where problems do arise, they are addressed quickly.'

Here to help

Please complete the form below and our expert team will be in touch.

  • Contact details

    • *
    • *

  • What services are you interested in?

    • *

  • Message

    • *

  • Which location would you like to contact?

  • Communication

    • *Indicates a required fields.†At least one form of contact is required.

      By submitting this form, you agree that Attwoods can process your information in order to respond to your enquiry. For more information visit our Privacy Policy.

Bromsgrove
Bromsgrove

Attwoods is proudly based in the historic market town of Bromsgrove, Worcestershire

  • 182 Worcester Road
  • Bromsgrove
  • Worcestershire
  • B61 7AZ
Call us01527 874170
Learn more about BromsgroveGet in touch
Evesham
Evesham

Attwoods is proudly based in the picturesque town of Evesham, Worcestershire; nestled in the heart of the Vale of Evesham

  • 90-92 High Street
  • Evesham
  • Worcestershire
  • WR11 4EU
Call us01386 424388
Learn more about EveshamGet in touch
Pershore
Pershore

Attwoods is proudly based in the Georgian market town of Pershore, Worcestershire.

  • Perrott House
  • 17 Bridge Street
  • Pershore
  • Worcestershire
  • WR10 1AJ
Call us01386 554870
Learn more about PershoreGet in touch
  • Xero Logo
  • Gold Partner Logo
  • Sage
  • QuickBooks Platinum

The practices of Attwoods are carried on by Attwoods Accountants Limited, Attwoods Business Services Limited, Attwoods (Bromsgrove) Limited. Regulated for a range of investment business activities by the Association of Chartered Certified Accountants.